Choose Your Destination
Technical / Operations
Electronic Global Alternative Distribution Solutions, LLC.
OPERATIONS/TECHNICAL
Take a look a your road map and see if you can determine any short cuts.
Is your operation using the industry's best demonstrated practice? Are you structured for maximum efficiency? Are your employees cross-trained? Have you reviewed your support areas to determine if you can automate some of the functions to increase efficiency and reduce errors and cost?
Key Actions
- Make recommendations and establish a plan for total database integration of product offerings and availability in the property management system, central reservation system, global and alternative distribution systems, and Internet travel sites.
- Review and make recommendations on marketing, policies and hotel descriptive information in the global distribution systems for positioning and relevance.
- Write a technical database manual for the Information Technology and database departments identifying structure limitations that can be used to automate information.
- Identify and determine ways to streamline manual processes through automation.
- Identify and analyze reservation transaction processing and identify areas to enhance for peak performance.
- Identify and determine ways to improve customer service, increase booking efficiency and reduce operation costs.
- Evaluate information integrity and consistency among the global and alternative distribution systems, central reservation system, and Internet travel site by auditing database information.
- Assist with the planning, execution and implementation of the Request for Information/Request for Pricing (RFI/RFP) process, management of the process, and follow-up audits.
- Act as a liaison between the Information Technology and operations departments to achieve maximum efficiency by suggesting technological enhancements, e.g., seamless availability, rate and hotel information updates, loading preferred information and rates.
- Develop and oversee project plans and management relating to operational and technical enhancements, CRS, GDS, ADS, and commission migrations.
- Consult on commission and automation processing and the establishment of a customer service support desk.
[Home][History][Strategy][Marketing][Technical/Operations][Education][Contact][Resources]
Copyright (c) 2007 e-GADS! All Rights Reserved.